Night Shift Support Worker - Kaimahi Tautoko Mahi Pō

Auckland City Mission

Auckland
Voluntary
Full-time

28 days ago

Full Time
Application Closes 07 Sep 2025
Auckland - Central Auckland
Community and Social Service Specialist

Night Shift Support WorkerNight Shift Hours: 9 p.m.-9 a.m. 12-week rotating roster; 12-hour shifts; shifts patterning a mixture of 3 or 4 on and 3 or 4 off.About the roleThe purpose of the Night Shift role at James Liston Hostel is to oversee the safety, security, and welfare of staff, residents, and the building during the night outside office hours, ensuring operations run smoothly and following the service model and guidelines.Night shift workers do not carry a caseload themselves but are responsible for being aware of the individual needs of residents and their support plans, safety and risk management plans, and upholding relationships that are consistent with services provided throughout the day.We value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment. This role is a great starting point where you can learn on the job and work towards a longer-term career at Auckland City Mission.Duties

Support the smooth operation of James Liston Hostel during the night shift, including ensuring effective levels of productivity, upholding systems and processes, service delivery for clients, quality control, and safety.
Support effective information flow by ensuring robust handovers and by looking for and sharing thoughts around opportunities to enhance business processes and safety systems.
Communicate and reinforce operating practices and underpinning Tāiki principles in all interactions with residents and other staff.
Advocate and educate as appropriate to reduce the barriers experienced by people who have experienced long-term homelessness and housing instability.

Skills and Experience

Experience working in the sector with a focus on client engagement in the fields of homelessness, mental health/addiction, and residential care.
Understanding and experiencing the unique demands of shift work, particularly establishing routines around the night shift,.
Ability to de-escalate situations that could potentially become incidents, intervene at the earliest opportunity, and manage own emotional regulation.
Ability to build rapport, build and maintain relationships, and develop interpersonal skills.
Ability to solve problems and be resourceful.

Skills, experience and knowledge may also be obtained from a number of different experiences. For example, from paid work, voluntary work, work undertaken within your Church, Marae, or from specific iwi/whānau responsibilities.Benefits

Access to EAP & external supervision.
Access to kapahaka, and weekly waiata.
Ongoing training and development.
15% discount at Auckland City Mission Op Shops.
Access to low cost, farm fresh produce on a weekly basis.
Close to public transport & on street parking.

About the organisationAuckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city's social needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food, and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our 'why'. Today, we operate across 9 sites in Tāamaki Makaurau. We offer support for however long and in whatever way is needed - for some people, that's simply accessing one of our many services, for others, it's a complex journey with our full support.Over the past 12 months, the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 462 people in our residential social detox facility in HomeGround, distributed almost 50,000 food parcels to families and individuals, and served over 80,000 warm meals in our community dining room, Haeata.Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support. If you are interested in this role, please apply with your resume and a cover letter outlining your interest in the role and the Auckland City Mission.

Auckland City Mission

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